EMERGENCY
Emergency plumber in Roswell
Emergency plumbing in Roswell and North Metro Atlanta. Burst pipe, sewage backing up, no water, a water heater dumping onto the floor: call 770-597-4141 and tell us what is happening. We tell you on the phone when we can be there and what to do until then. Do not use the form for an emergency. Call 770-597-4141.
What to do right now
- Water pouring: shut the main valve, usually at the meter box near the street or where the line enters the house.
- Sewage backing up: stop running water anywhere in the building.
- Gas smell: leave, call the gas utility first, then us.
- No hot water: check the breaker or pilot before you call, and tell us what you found.
How we handle it
- 1You call, we ask four questionsWhere, what, since when, and whether the water or gas is off. That decides what goes on the truck.
- 2We tell you when we can comeStraight, on the phone, so you can decide whether to wait or shut things down and leave.
- 3We stop the damage, then fix the causeA temporary stop if that is what the hour allows, with the repair scoped and priced before it starts.
Your likely options
- Method
Burst or leaking supply line
What it doesIsolate, cap or replace the failed section and get the water back on.
When it applies- any supply leak you can hear or see.
- Method
Sewer backup
What it doesClear the main line at the cleanout, then camera it to find out why it backed up.
When it applies- wastewater coming up in a tub, shower or floor drain.
- Method
Water heater failure
What it doesShut off, drain and repair or replace, with venting and valves done right.
When it applies- a leaking tank, no hot water, or a relief valve blowing off.
What it costs
A visit to look at the problem. We tell you on the phone, before we schedule, whether that visit has a charge and what it is.
- Time of day and what has to happen tonight.
- What can wait for daylight once the damage is stopped.
- Parts on the truck versus parts we have to source.
A written scope and price for the repair, before we start. No work beyond that scope without your OK.
Call now, then shut the water off
770-597-4141. Tell us what is happening and where. We tell you when we can be there.
Emergency plumber questions
Should I try to fix it myself first?
Shut the water or gas off. Beyond that, no. Tell us what you did so we start from the right place.
Will you give me a price before you start, even in an emergency?
Yes. The scope and price come before the repair, even at night. If a temporary stop is all the hour allows, we say so.
Do you charge to come out and look?
We tell you on the phone, before we schedule, whether the visit has a charge and what it is.
How soon can you come?
Call and we tell you straight; it depends on the day. For an active leak or backup, call rather than sending the form.
