Privacy Policy

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Property or service address, if provided
• Details about a plumbing issue or service request
• Appointment preferences
• Photos, messages, or other information you choose to submit
• Communication preferences, including email or text-message preferences

Please do not submit Social Security numbers, financial-account credentials, medical information, or other highly sensitive information through a general website form.

Information Collected Automatically

When you use the Site, we or our service providers may automatically collect limited technical information, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Referring website or source
• Date and time of access
• General location inferred from an Internet Protocol address
• Cookie or similar technology identifiers

This information is generally used to operate, secure, maintain, and understand use of the Site.

Information From Service Providers or Other Sources

We may receive information from service providers that support our website, forms, communications, scheduling, security, analytics, or customer-service functions. We may also receive information when you interact with our business through a referral source, review platform, social-media platform, or other third-party service.

We may use information to:

• Respond to questions and service requests
• Contact you about an inquiry, appointment, estimate, or requested service
• Schedule, coordinate, and provide plumbing services
• Maintain customer and service records
• Send service-related notices and follow-up communications
• Improve the Site, customer experience, and business operations
• Monitor Site performance, usage, and security
• Detect or prevent fraud, misuse, or unauthorized activity
• Comply with legal requirements and protect our rights, customers, personnel, and property
• Send promotional communications where permitted by law and consistent with your communication preferences

We use personal information only for legitimate business purposes, as described in this Policy, or as otherwise disclosed when the information is collected.

The Site may use cookies and similar technologies to support basic functionality, remember preferences, evaluate traffic, and understand how visitors use the Site.

We may use analytics services, including Google Analytics, to receive aggregated or technical information about Site usage. These providers may collect information through cookies or similar technologies under their own privacy terms.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how parts of the Site function.

Email

We may send emails related to an inquiry, appointment, estimate, customer support request, or service relationship. Promotional emails, if sent, will include an available method to unsubscribe as required by applicable law.

Text Messages

If you voluntarily provide a mobile number and expressly consent to receive text messages, we may send service-related messages such as appointment coordination, status updates, follow-up messages, or responses to your request.

• Consent to receive marketing text messages is not a condition of purchasing services.
• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of future text messages.
• Reply HELP for assistance or contact us using the information below.

Mobile information and text-message consent will not be sold or shared with third parties for their own marketing purposes. Information may be disclosed to service providers that help us deliver communications and operate our business.

We may disclose information in the following circumstances:

Service Providers

We may provide information to vendors and service providers that perform functions on our behalf, such as website hosting, analytics, form processing, email or text delivery, customer communications, scheduling, data storage, security, or technical support. These providers receive information only as reasonably necessary to perform their services.

Legal, Safety, and Protection Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, legal process, or a valid government request
• Protect the rights, safety, or property of Specialty Plumbing, our customers, or others
• Investigate fraud, security incidents, misuse, or violations of applicable terms
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, asset sale, reorganization, or similar business transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

We do not sell personal information for monetary consideration.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to respond to requests, provide services, maintain business and accounting records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected. Information may be deleted, anonymized, or retained in backup systems according to ordinary business and technical processes.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system is completely secure. Accordingly, we cannot guarantee absolute security. You should use care when transmitting information online and avoid submitting information that is not necessary for us to respond to your request.

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also ask questions about how information is used or withdraw consent for optional communications.

To submit a privacy request, contact us at specialtydrain@yahoo.com. We may need to verify your identity before completing a request. We will review and respond to requests as required by applicable law. Certain information may be retained when necessary for legal, security, accounting, service-record, or other legitimate business purposes.

You may opt out of promotional emails through the unsubscribe method provided in the message. You may opt out of text messages by replying STOP.

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, contact us so that we can review the matter.

The Site may contain links to third-party websites, maps, review platforms, social-media services, or other resources. We do not control those third parties, and their privacy practices are governed by their own policies. A link does not constitute an endorsement of the third party's privacy or security practices.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. The revised Policy will be posted on this page with an updated "Last Updated" date. Material changes may also be communicated through an additional notice when appropriate.

Questions or requests regarding this Privacy Policy may be directed to: